Frequently Asked Questions

Here we list all the most commonly asked questions we get from our valued customers. The team at Wow Carpet Cleaning Melbourne value your feedback. If you have any suggestions or questions we missed, please let us know.

How do I schedule a carpet cleaning service?

Scheduling is super easy. Just give us a call 03 8899 7550 or , drop an email message or you can submit a quote request through our website providing relevant details.

We’ll get back discussing further requirements confirm appointment best suited to your schedule.

Do I need to have my carpets professionally cleaned?

If you want to maintain a clean environment while also prolonging the life of your carpets then professional carpet cleaning is recommended. Depending on how much use or traffic your carpets get. Hiring professional cleaners for regular visits ensures your carpeted flooring is always clean and fresh.

How often should I have my carpets cleaned?

For most residential carpeting it’s best to clean them every 12-18 months. This depends on the amount of traffic as well as any special treatment that may be needed for certain stains or spills. This protects them from permanent damage or discoloration over time. For commercial carpets with higher foor traffic more frequent visit s may be required. We do some restaurants and offices once a month.

What kind of carpet cleaning methods do you use?

Various professional methods such as hot water extraction (steam cleaning), dry cleaning (low-moisture), encapsulation (crystallizing agents), bonnet cleaning (pad absorption) among others. It depends on factors like type of dirt/stains present in the fibers & specific preferences from individual clients.

Does carpet cleaning remove pet odors?

Yes! Professional grade machinery is specially designed for lifting pet odours out of carpets. It will eliminate all bacteria which helps remove smells.

What types of chemicals do you use during carpet cleaning services?

We only use eco-friendly products during all our services. This includes shampoos, detergents, conditioners and solvents. They are made with natural ingredients, free from harsh chemicals that could harm you, your family members or pets. We ensure the safety throughout our entire process at all times.

Are your carpet cleaning methods safe for children and pets?

Yes! Our primary focus is providing a safe and healthy environment for everyone in your home. We use non-toxic solutions and proper equipment protocols designed & tested according various stringent industry standards ensuring utmost protection against hazardous effects.

How long does it take for carpets to dry after they’ve been professionally cleaned?

The drying time depends on several factors such as the type of carpet fibers, the humidity. The techniques used also effect drying times. Generally speaking it usually takes 3-12 hours for carpets to dry completely. Some methods such as carpet dry cleaning can have them dryer faster.

What types of stains can be removed by professional carpet cleaning?

We can remove almost any type of stain from your carpets. Including those caused by pets, children’s activities, wine spills, oil or grease spots among others.

How long has your company been in business?

We have more than twenty years of experience providing superior quality services.

Do you guarantee your work?

Yes! Our team guarantees satisfaction through precise attention to detail that results in a job done right the first time! We also make sure to double check everything we do ensuring accuracy while delivering maximum value with each service completed!.

What payment options do you accept?

We accept payments from all credit/debit cards (Visa & MasterCard) PayPal, Apple Pay. We also accept cash on the day.

Do I need to move furniture before having my floors cleaned?

Not always but some pieces may need relocated if necessary due their size or weight. Such items like couches, armchairs, beds, tables, desks etc should be moved across room prior to arrival.

What type of carpets can you clean?

We are experienced in cleaning all types of carpets, from synthetic to natural fibers; whether it’s wool, sisal, Tibetan, Persian or anything else. Moreover, our technicians use the best techniques for removing even the toughest stains. All without damaging your flooring in any way.

Is carpet cleaning an eco-friendly process?

Yes! We use green chemicals with minimal environmental impact during our treatments.

Are there any precautions I need to take before having carpets cleaned?

If you can give the carpets a quick vacuum prior to the carpet cleaning service it is greatly appreciated. Also furniture must be moved away from walls. If you are getting the premium service this is included for you.

What kind of training does your staff have when it comes to carpet cleaning?

Our team consists of certified professionals who are all trained and experst in carpet cleaning. They understand how different fabrics and fibres react upon contact with certain cleaning products. They are also highly knowledgeable in various techniques. These include steam-cleaning, dry-cleaning and carpet stain removals.

Are your carpet cleaning technicians certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification)?

Yes many of our technicians are in fact certified by them. Be sure to talk to our bookings team if you would like a specific cleaner.

Do you offer discounts?

Yes we do! We provide several discounts for all our services. Be sure to check out our facebook and Google pages for the latest specials and deals.

What areas do your services cover?

We service all of Greater Melbourne Metropolitan areas. These include

How long does the carpet cleaning process typically take?

The average time for 3 rooms is about 1 hour. However, the exact length of time it takes to professionally clean your carpets varies depending on the size of area being treated and the type of stains needing to be removed. On average it can take between 1-4 hours. But larger more complex jobs may require longer.

What do I need to do if I am not satisfied with the results after a cleaning?

We guarantee our clients complete satisfaction on every job. However sometimes unexpected things happen. If this is the case please contact us immediately or within 24 hours if you are not happy with our services so that we can fix any mistake or make sure you get what you’ve paid for as soon as possible.

Can carpet cleaning help in removing mold and mildew?

Yes! Professional carpet cleaning with hot water extraction method can effectively remove mold/mildew spores. We use specialised anti-microbial solutions inhibiting regrowth ensuring a clean, healthy space free from harmful contaminants.

Do you provide commercial carpet cleaning services?

Absolutely! We cater to both residential and commercial spaces. Whether it’s a cozy home, small office complex or sprawling corporate building. Our team possesses the knowledge, experience & equipment necessary for conducting efficient services across various scales and types projects.

Can you remove wine and coffee stains from my carpet?

You bet! Our skilled technicians are experts at tackling tough stains like red wine or coffee spills. We use advanced techniques and eco-friendly solutions. While we cannot guarantee 100% removal for all types of stains (depending upon age & nature), most cases result in significant improvement.

What are the benefits of carpet cleaning?

Carpet cleaning can provide many benefits, including a more fresh and healthy environment. It removes dust, dirt, odors, bacteria and allergens from your carpeting and can help reduce both asthma and allergy symptoms. Clean carpets also look nicer and can even increase the value of your home or workplace.

How can I maintain my carpet after professional cleaning?

To keep your newly-cleaned carpets looking fantastic.

  1. Vacuum regularly – at least once/twice weekly.
  2. Attend immediate attention when spills/stains occur. Use a clean cloth gently blotting affected area preventing absorption. If in doubt, call us for professional advice.
  3. Place mats or protective coverings strategically high-traffic zones or entrances. This will help capture dirt particles.

Can carpet cleaning help in restoring the original color of my carpet?

Yes, professional carpet cleaning can work wonders in revitalizing your carpet’s original color. It helps remove dirt, stains, and contaminants that have dulled its appearance over time. You’ll be amazed at how much fresher and brighter your carpets will look after a thorough cleaning.

Do you provide a free in-home estimate for carpet cleaning?

Yes! We’d be happy to visit your home/office space and provide a free quote specific needs.

Can professional carpet cleaning remove dust mites and bed bugs?

A thorough steam cleaning can effectively kill or extract a significant number of dust mites & bed bugs from your carpets. However, keep in mind that it may not get rid of infestations for which pest control services might be required.

Have more questions?

Please get in touch or call us on 03 8899 7550.