How to Choose the Best Carpet Cleaning Company

10 Key Points To Consider When Choosing A Carpet Cleaner

How to Choose the Best Carpet Cleaning Company

Are your carpets looking dull, dingy, and dated? Have they been infiltrated by pet fur, stubborn pet stains, or other signs of wear and tear?

If so, it might be time to opt for professional carpet cleaning services from experienced experts.

But how do you find the right carpet cleaners?

Don’t worry as this guide will break down exactly what you need to know.

We’ll help you choose the best carpet cleaning service perfect for you. So you keep your peace of mind knowing that you made the right choice.

With information on everything from initial research to recommended questions for that all-important phone call, you’ll soon have your carpets sparkling like new again.

1. How much experience do they have?

When a professional company has been around long enough, their quality service, they know how to handle difficult stains and confusing fabric fibers while also using the right amount of detergents. Check into their years of experience. Check if they have serviced properties like yours before. This will guarantee top-notch results every time.

2. Are they professionally trained through the IICRC or NCCA?

In order to become reputable and trustworthy, it’s important they do professional training from leading industry organisations. Some certifications like IICRC (The Institute of Inspection Cleaning and Restoration Certification) or the NCCA (National Carpet Cleaners Association). This helps ensure that all employees are experts in their field. If they’re not certified, find another provider fast.

3. Are they insured?

We often don’t immediately think about the need for insurance when hiring a carpet steam cleaning provider, but it’s an essential component. Reliable companies should be fully insured so that in case of any accidents on their end or damages caused to your property, you’re not left holding the bag later. It’s best practice to make sure they cover every inch. Inquire with each company prior and if desired get a copy from them directly.

4. Do they have past testimonials?

Ask around. See what their past customers have said about them or get references from previous jobs. It’s important that your selected expertise and customer service speak for itself. Check online reviews and see how many ratings they’ve gotten over time. The more trusted reviews, the better you’ll know.

5. What equipment do they use?

Depending on the size of your space and clean carpet fibres, you’ll want to make sure that their team brings quality tools for service. Knowing this ahead of time could save both parties from potential headaches later. Make sure the provider has state-of-the-art equipment. So, technology isn’t a roadblock coming up. This is to make sure that even then high foot traffic areas are cleaned thoroughly.

6. What extra services do they offer?

The cleaning process will vary from company to company. Ask upfront what services they offer. Ask if they only offer steam cleaning or dry methods. Also, if there are pre and post-treatment techniques in use by their staff. Knowing this before committing to any work could save you time, money, and even more damage if an insufficient process is used when tackling difficult fabrics like shaggy carpet floor.

7. Do they offer quotes upon visit or over the phone?

The price of the services is an important factor to consider when selecting a reputable carpet steam cleaner. Before signing any contracts, make sure to ask for their base price and rough quotes. Many experienced companies may be able to give ballpark estimates. Others could surprise with secret deals that originally weren’t in play, like extra charges. This all depends on the service offered. Knowing up front never hurts when making budget adjustments ahead of time.

8. Do they offer a money-back guarantee?

Warranties are important. Having a flexible refund policy is essential for any business. Find out if they offer money-back guarantees when carpet floor aren’t up to par with expectations upon scheduled completion and doesn’t have any dirt. Check their policies and see how long after service can requests still be made. It’s always comforting knowing that clients are covered on the whole just in case problems arise. Look over fine print before starting anything of course as well.

9. Are they local?

Local companies tend to have even lower rates than other providers. They have less expenses for fuel and labour. Distance from your home is a big factor. Try include your suburb in your search when using google to look for a local business.

10. Are they uniform about the latest methods?

You want to make sure that the chosen provider is uniform about using current and updated methods and quick drying. With emerging technologies available today, you never know what fresh options are now being used. Ask if their staff are knowledgeable across all platforms and whether they operate with new technology. Are they trained and educated? Have they completed courses in professional cleaning methods? Make sure the provider is up-to-date on all industry standards. This will give insights into techniques while alleviating any uncertainty through wider tests.

And last but certainly not least (Actually it’s really important too), the bonus tip:

Their Prices.

Although the price isn’t everything, it has to fit within your budget. But remember the cheapest carpet cleaning technician isn’t always the best. Also, check what they include in their pricing. Some companies include free vacuuming, basic stain removals, and even moving furniture. While others may have hidden charges for these services.


Expert Carpet Care Better Results

How long does carpet cleaning usually take?

The time taken to clean a carpet floor depends on its size and method used. Depending on the type of service being requested, companies would typically finish a basic job within 1 – 2 hours for an average-sized room and up to 4 hours for more thorough deep cleans.

What other services do they offer?

The scope of services from reputable companies varies greatly based on their expertise and specialisation. Most just offer carpet steam or dry cleaning. They may also offer pet odor and spot treatments. Some may even extend this range by offering upholstery or grout cleaning. Specialised services also vary depending on your location. So, make sure to do background checks first. That’s before you make any assumptions when asking around for quotes.

Is professional cleaning safe for my family and pets?

Yes. It is generally safe and won’t pose any health risks for your family. Qualified technicians are trained to use only safer solutions for carpets – this means that what they use is non-hazardous to you and your pets. If the company uses steam or heated water extraction, however, make sure to ask how long it takes before the carpets can be used again. Sleeping on wet surfaces might pose a health risk in certain cases.

Is cheap carpet cleaning good?

Ah, the age-old question: is cheap carpet cleaning actually any good? Well, it depends.

Cheaply priced services can be both good and bad. It largely depends on various factors including the expertise of the carpet cleaner and their associated tools. But it largely depends on the company. It’s essential to read reviews and do some research before choosing a trustworthy carpet cleaning service. Always prioritise quality over price when choosing a service provider.


There is no magic formula for finding a trustworthy company.

It’s all about what standards work best for you, right?

With that said, taking a few moments prior and asking these 10 questions outlined in this article will make your research easier when deciding on who delivers excellent results.

It’s essential that every field requirement be thoroughly vetted which makes consumer protection as much from craftsmanship errors as anything else.

Get into contact with many carpet cleaners out there but always perform due diligence so both parties can remain safe after signing any contract agreement.

So how do YOU choose the RIGHT one now? You already know.